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Racism in the Personal Injury World: dare to be courageous?

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Notes to Episode

Today I’m going solo on a topic that is both difficult and close to my heart. I want to look at racism through the lens of my family history, childhood and educational experiences, adult and professional life, and where it comes up in the personal injury/case management field. I’ll offer some ideas for steps we can all take towards meaningful change, and I’m open to constructive feedback. After all, "the best things in life are on the other side of a difficult conversation" (Kwame Christian).

Blog post referenced in the episode:


race, silence, upset, discomfort, race relations, unconscious biases, racism, Pakistani, Muslim, school, safety, displacement, violence, trauma, education, non-white, obedience, Stephen Lawrence, Macpherson Report, institutional racism, police failings, multiculturalism, university, South Asian, Black, research, 9/11, 7/7, intergenerational trauma, token gestures, mistrust, prison, mental health, human rights, recruitment, training, dialogue

0:20 Toni Morrison quote

0:36 Motivation for this episode

3:36 Shabnam’s family history

7:47 Experiences growing up

12:28 Change in atmosphere after 9/11

13:22 Challenges in case management

16:59 Top three courageous steps


2:00 “In the past, whenever I have raised the race topic, it has almost always been met with silence.”

13:56 “Every referral my team receives is met with an unspoken fear that the colour of my skin, or my colleagues’ skin, might put a client off.”

21:34 “If you have come here to help me, you are wasting your time. But if you have come because your liberation is bound up with mine, then let us work together.” (Queensland Aboriginal activist group)

Presenter: Dr Shabnam Berry-Khan, Director of PsychWorks Associates

Editor: Emily Crosby Media