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How supervision can be helpful in Personal Injury work with Dr Alice Nicholls, PsychWorks Associates

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Notes to Episode

Alice Nicholls is back to share her experience of something that has come up many times on the podcast: supervision, and its value in Personal Injury work. She guides us towards best practice in establishing the necessary framework, including safeguarding, ground rules, boundaries and recording… and shares her top tips for effective, supportive supervision.


supervision, recruitment, staff retention, wellbeing, support workers, learning, clinical psychology, formative, restorative, normative, teaching, support, emotional impact, oversight, one-to-one, group, self-reflective, therapy, therapeutic alliance, risk, burnout, job satisfaction, expectations, advice, challenge, stage, intention, perception, families, frequency, contracting, boundaries, good practice, safeguarding, location, record-keeping, Zoom, length, notes, quality, accountability, feelings, safety, celebration

3:00 What is supervision?

7:00 Supervision for emotional support

9:51 Value of supervision to Personal Injury work

11:33 What makes good supervision?

18:25 Suspicion of supervision within client families

20:14 How to set up supervision

23:00 CQC and safeguarding

23:52 Setting ground rules

24:30 Boundaries

29:54 Ideal length for supervision

31:58 Recording supervision

35:08 Three tips... plus a bonus


5:33 “Supervision can be formative, restorative, or normative.”

9:08 “We need to always be aware of what emotions we’re bringing and how it’s impacting on our work.”

21:25 “It’s hard to recruit and maintain teams. Supervision is considered in the literature and through experience, to minimize some of those challenges that support workers have.”

36:30 “It’s never too late to formalize supervision or redefine some boundaries.”

Guest: Dr Alice Nicholls, PsychWorks Associates

Presenter: Dr Shabnam Berry-Khan, Director of PsychWorks Associates

Editor: Emily Crosby Media