Skip links

Tips on working effectively with serious injury solicitors, with Crystal Eaton of Slater+Gordon

Listen Now

Notes to Episode

As the podcast’s first guest solicitor, Crystal Eaton brings a really interesting legal perspective: explaining what the personal injury process looks like from her point of view; combining financial and rehabilitation outcomes; the importance of the family, communication and information-sharing with those around the client. She offers an insight into the legal process, and her tips for cultivating a successful relationship with the legal team – as well as how to cope on a personal level.


solicitor, legal, personal injury, rehabilitation, settlement, recovery, justice, compensation, insurance, fault, inquest, police, family, inquiry, needs assessment, case manager, treatment, medical, interim payments, stress, finance, care, support, welfare, loss of earnings, adaptations, advice, needs, quality of life, investment, maximizing outcomes, trauma, support network, NHS, statutory services, multidisciplinary teams, MDT, claimant, defendant, lawyers, collaborative working, housing, therapy, litigation, record-keeping, evidence, recommendations, communication, funding, wellbeing

1:46 How Crystal got into being a Solicitor

5:13 Putting the client at the centre of things

5:24 What the personal injury process looks like from the law perspective

13:00 Maximising financial outcomes and rehabilitation

15:00 Importance of family

18:15 Communicating within the case management team

19:40 Collaborating with the defending team as well

22:55 Sharing information with your case manager

25:57 Trauma and rehabilitation

29:47 Three tips for working better with your solicitor

32:34 How do you cope?


4:45 “Relationship-building is so key to our clients who want to feel that they are supported and held.”

9:58 “Our aim is to put our client back as far as possible to the position they were in before the traumatic and life-changing accident occured.”

17:50 “Carers and family members are crucial to rehabilitation outcomes.”

23:20 “Case managers play an absolutely central role for our seriously injured clients.”

Guest: Crystal Eaton, Slater+Gordon Solicitors

Presenter: Dr Shabnam Berry-Khan, Director of PsychWorks Associates

Editor: Emily Crosby Media