Notes to EpisodeI speak to Dr Stavros Orfanos, PsychWorks Associates psychologist, about the lessons for case managers from his research into group processes.
care teams, medico-legal, interactions, group dynamics, group interactions, outcomes, therapy, group processes, engagement, participation, conflict, friction, anger, avoidance, personality, structure, medium, leader, characteristics, focus, client, case managers, behaviour, decision-making, monitoring, attention, care needs, supervision, commonalities, care package, team meetings, avoidance, reflective, being proactive, communication channels, reactive, healthy group environment.
3:12 Stavros’ research and PhD
5:01 What are group processes?
6:38 How do they apply to care teams?
8:40 How groups work
10:17 What do we lose by not thinking about group processes?
11:20 Practical ways to optimise your team
12:05 Ensuring engagement
13:51 Monitoring conflict
14:30 Identifying avoidance
15:11 Supervision as a reflective practice
16:02 Being proactive
21:03 What to do when groups break down
22:20 When to bring in help
Quotes: “What’s really important is that case managers pay attention and really monitor the interactions between group members... Be proactive about monitoring and identifying group processes... The most healthy groups in the end are ones who have gone through some conflict but are able to work through it.”
Guest: Dr Stavros Orfanos
Presenter: Dr Shabnam Berry-Khan, Director of PsychWorks Associates
Editor: Emily Crosby Media